Way back when the century was young (in 2001), Xpedeus was started as an IT company. The promise of always on cloud technology was just developing. Over the years, we evolved and reinvented ourselves to become one of the local leaders in providing cloud enabled technology services.
During the years of our journey, we have not forgotten that service is our core. It’s how we think, how we act. Service is the motivator for everything we do. We say that Xpedeus is a full-service technology support company, but when you break it down to the foundation, we are really a service company that just happens to really rock at technical support and cloud services.
Show respect for our clients and staff.
Conduct business with integrity.
Take responsibility for our actions.
Quality and Value
Strive to provide the very best of everything.
Focus on productivity at every level.
Pursue and support innovation every day.
Our Service Philosophy
DO GOOD – do the job for our client that we would expect for ourselves. Great service maximizes the energy the client spends on their own passions. This is good for the client, good for their clients, and good for us.
DO MORE WITH LESS – focus on high industry standards and use proactive-enhancing tools so that we can quickly connect, analyze, diagnose, fix, monitor and manage. The goal? To be so efficient that we can easily give the client more than they’ve asked for.
HIRE WELL – service doesn’t start with people who have technical skills or technology certificates. Service, at least great service, starts with the right mix of the right kind of people. We have a culture of relationship and a genuine attitude of “I’ve got your back.” Take that culture and pair it up with technology best practices, and you’ve got an excellent team. We are able to deliver that standard of personal technical support that is sorely needed. The bar has just been raised.
DON’T CUT CORNERS – We are constantly prepared for success, so we elect to over deliver instead of under deliver. We’re just that committed to serving others.
BE ACCOUNTABLE – we build open and honest relationships with each other and with our clients. Every team member is a champion for our client base. As champions we are committed to listening, understanding and delivering the desired results for our clients.
Responsive, helpful, reliable. That has been our experience with the professionals of Xpedeus. It is a pleasure working with them and their support makes it possible for us to achieve our mission in the community.
When our old phone system started to die on us, we needed an entire technology refresh fast! Xpedeus replaced the equipment in a very short time frame while keeping us in business. That’s what I call disaster avoidance. They are the best!
Managing the IT department for an organization with three locations and a call center is challenging. Moving them to a new headquarters threatened to be overwhelming. Xpedeus proposed a superior solution that was deployed on time and under budget. They handled all the details of the move and we didn’t experience any down time in the process. Working with Xpedeus is great.
I have been the owner or board member of several firms in the Lakeland area over the years (Lakeland Auto Mall, Lakeland Regional Medical Center and Southeastern University to name a few) and have taken advantage of many of the services Xpedeus has to offer as an excellent MSP and ITSP. I strongly recommend them to anyone who needs to function properly in the 21st century’s business environment.