25 YEARS · 2001–2026
25 years · Based in Brandon, Florida · Since 2001
Based in Brandon, Florida · Since 2001
A team of specialists based in Brandon, Florida, with 22,000+ devices in our care and thousands of extensions for hundreds of customers across Florida and beyond. Phones, texting, fax, IT, networks and security cameras: one partner, one number, and someone who picks up.
25 years, locally owned · 22,000+ devices in our care · Hundreds of customers across Florida and beyond · 14-second answer · 100% U.S.-based team · On-call engineer 24/7 · 100% money-back guarantee
By the numbers
22,000+ devices in our care, for hundreds of customers across phones, IT and security. Whatever your business runs on, we have probably kept one running for years.
Our solutions
Better phones, safer computers, or both. Either way you get one team, one number to call, and 25 years of doing this right here in Tampa Bay.
The business phone that works as hard as you do
Fewer outages. Fewer surprises. Your business protected.
Multi-location businesses
One office or thirty, your customers get the same experience wherever they call. Every location on one system, one view of every call, and one team accountable for all of it.
See which calls were answered, which were missed and where they went, by location and by team.
A new or newly joined office comes onto the same system and customers never notice.
Calls flow to a central scheduling team when a front desk is busy, and back when it is free.
Main, location, fax and ad-tracking numbers all keep working and show up in one place.
As you grow
One partner, one bill, one number to call. Add a location, a team or a whole new practice and it joins the same system, with no new vendor to manage and no surprise costs. As you grow, your communications get simpler, not harder.
If a location loses power or internet, calls move to another office, to cell phones or to the AI assistant, so customers still get through. An on-call engineer is there 24/7, 365 days a year.
Calls · Texts · Fax · Appointments
Answered by your team, or by an AI receptionist when they are busy or the office is closed. Nobody is left ringing.
Customers text the number they already know. Your team answers from one shared inbox, at any location.
Faxes from every office arrive in one place, readable on screen and easy to send where they belong. No more walking to the machine.
Callers book, confirm and reschedule day or night, so open slots get filled instead of lost to voicemail.
One team runs all of it, so nothing falls between vendors.
Healthcare and professional offices
Every unanswered call is a patient who books somewhere else. We make sure patients reach a person, or get booked, at every location and every hour.
Patients and clients notice two things first: whether they can reach you, and whether you take care of their information. We take care of both. One number for phones, computers and security: 813-774-4800.
Busy lines, after-hours calls and calls that ring at outside numbers all show up in one place, with a daily list of callers who still need a call back.
The AI assistant takes routine calls, in English and Spanish, so staff can focus on the patient in front of them.
Answered calls, wait times, callers who gave up and new-patient bookings, by location, every day.
When the front desk is busy or the office is closed, an AI receptionist and appointment setter picks up, so every caller reaches someone. Voicemails arrive as text, so your team can call back quickly.
Your patients' information stays private and protected, and we look after it for you, with cybersecurity built into every plan. For medical practices, we sign a business associate agreement.
Medical and dental groups, eye care and specialty practices, senior living, professional firms, non-profits and multi-site businesses. From a single office to dozens of locations, across Florida and beyond: anywhere a missed call costs a customer and downtime costs a day.
2001 → 2026
One family since 2001
Xpedeus, in business since 2001. 22,000+ devices in our care.
The business phone that works as hard as you do. Calls, texts, faxes and scheduling, all on one platform.
icepac.aiOur people
Every person on our team plays a technical role. When you call, you reach the people who build and run your systems.
For leaders
Start with one location, one line or one team. In 90 days we show you every call you were missing, what we changed, and what it meant for your schedule. Then you decide how far to take it.
Get started
100% money-back guarantee. If we don't take care of you, you don't pay.