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Xpedeus ACLF Case Study

The Situation

The finest retirement community in central Florida, The Estates at Carpenters is located in the beautiful City of Lakeland. This unique location provides residents of The Estates with both the comfort and security of a small town setting as well as the benefit of being less than an hour away from both Tampa and Orlando. Residents enjoy an active, independent lifestyle and luxury accommodations. 

The Challenge

The facility opened in 1984 and the infrastructure was aging rapidly. It was determined that an open architecture IP telephony platform with a fiber optic backbone was the way to go because of their present and future needs. However, when proposals were solicited from Avaya, NEC, Mitel, ShoreTel and Cisco, the price point to provide the service and feature set desired was too high.

The Solution

As they looked at the options, EAC was drawn to the Integrated Cloud Exchange solution offered by Xpedeus. It provided the features and capacity required along with a new local area network with a fiber optic cable infrastructure. And it was all within budget. The management team was impressed with how easy it was to deploy and how richly featured the platform was.

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Increased Capacity

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Monthly Savings

Fiber Connected Buildings

Redundant Network

Just a Few of the Benefits

Mobility for the Entire Campus

From WiFi on a fiber optic backbone to seamless integration with all smart mobile devices, the staff is now free to roam the planet.

Rebuilt From the Inside Out

All the core infrastructure needed to deploy an advanced 21st century communications solution was included – with no CAPEX.

Extensive Savings and Better Connections

It is always good to lower monthly bills by 30% but increasing capacity by 100% and getting a redundant network is great!

  • System Capacity Increase 100%
  • First Call Resolution Improvement 80%
  • Trouble Call Reduction Rate 60%
  • Monthly Savings 30%

The Results Were Amazing

“Our community is a vast campus environment. Xpedeus is quick and easy compared to our old Tadiran PBX. We can do all the moves, adds and changes by ourselves and save valuable time and money doing it.” says Skip Brucker, Director of Maintenance. “It also gives us a fiber optic, gigabit speed, redundant network.”

Download the Case Study