FAQ
Questions about Xpedeus
Quick answers about who we are, how we help, and how to reach a real person.
Is Xpedeus the same company as Cosaint Technologies?
One family, one team. Cosaint Technologies is the IT and cybersecurity company Xpedeus launched in 2018 to keep businesses running and protected, with 25 years of Tampa Bay experience behind it. It is wholly owned and operated by Xpedeus.
What is icepac.ai?
icepac.ai is the business phone that works as hard as you do: an AI receptionist that answers when your team cannot and books appointments for you, a clear view of which callers are happy and which sales are closing, voicemails delivered as text, and your business line on your cell phone and computer. It is wholly owned and operated by Xpedeus.
Why does my phone bill say Swordfish?
Swordfish Business is the Xpedeus business phone service. If you see that name on your bill, you are with the same Tampa Bay team that has looked after local businesses for 25 years. Any question about your bill, call 813-774-4800 and a real person will take care of it.
How long has Xpedeus been in business?
Twenty-five years. Since 2001, under the same ownership the whole time. Xpedeus was founded in Tampa Bay as one of the first Microsoft Certified managed IT companies, and we are still here, still picking up the phone.
Where is Xpedeus located?
Our office is at 222 Bryan Road, Brandon, FL 33511, in Tampa Bay.
What are your office hours?
Monday to Friday, 8 a.m. to 5 p.m. Eastern. An on-call engineer is available 24/7, 365 days a year for emergencies.
Do you sign a business associate agreement?
Yes. We sign a business associate agreement with medical practices.
Which industries do you serve?
Healthcare, senior living, professional services and non-profit organizations across Tampa Bay.
Who will answer when I call?
A real person on our own team, typically within 14 seconds. Our staff is 100% U.S.-based and our people stay with us more than seven years on average, so the person who answers knows your business.
How do I get started?
Call 813-774-4800, email info@mycosaint.com, or request a consultation and we will call you back.
Still have a question? Talk to the same team that answers every call.